Marion Town Administrator Geoff Gorman shares that Upper Cape Cod Regional Technical School senior Adam Ouellette assisted Town Hall staff this school year through the school’s Co-Op Information Technology program.
Ouellette started in September 2023 on the IT Help Desk. His daily responsibilities included checking with staff members to make sure their devices were working appropriately. Ouellette would assist anyone experiencing small or large technology issues during the workday, such as fixing a printer to larger issues of configuration and installation of a new PC.
Ouellette was the Town Hall staff’s point of contact for certain IT challenges.
“Adam is a vital part of our IT Department and is the first line of defense for trouble calls, hardware and software updates and proactive monitoring of our systems,” said Town Administrator Gorman. “He is also our liaison with a third-party escalation team that assists with complex issues.”
“I enjoy every second of working at the Help Desk,” said Ouellette. “Every day I learn something new, and that’s not just in the IT side of things – there is something rewarding about this sense of responsibility and being able to own up to it and being relied on. Everyone here is so nice and welcoming that it took me almost no time at all to get acclimated. All in all, my short time here at the Town Hall has been eye opener into what can wait for me outside of high school.”
Ouellette added, “My aspiration in life is to create something for all to enjoy. When I say that I refer to something that can have a positive impact on someone, something that is able to put a smile on a face.”
After graduation, Ouellette plans to attend college and study Computer Sciences to hone his programming skills.